We understand that filing a claim often comes during stressful and unexpected moments—after a storm, accident, property loss, or business interruption. Our goal is to make the process clearer, faster, and less overwhelming.
This Claims Support page is designed to provide helpful resources, frequently asked questions, and digital claim form submission options to help guide and educate you through the process.
Our team is here to support you every step of the way—from initial reporting and documentation to carrier coordination and follow-up. Whether it’s your home, auto, or business, we work with you to help ensure your claim is handled smoothly and efficiently.
You don’t have to navigate it alone—we’re here to help you recover stronger.
Rest assured.
You made the investment into purchasing insurance for your financial protection and now you need the help that was promised to you. How do you get started with a claim? The process is simple, painfree and speedy.
The process for claim filing varies depending on the type of claim and type of insurance. An automobile claim is the most commmon type of claim, which comes straight forward requiring documents that will include, but may not be limited to, repair estimates, a visual inspection and corresponding photos, a police report and completed inhouse claim forms.
For auto and all other claims, please contact our Claims Department at (670) 234-6267 or visit us during normal business hours between 8:00 am to 5:00 pm, Monday to Friday
You can report your claim by calling our office, emailing our team, visiting us in person, or filling out the online form above.
Office Hours: Monday–Friday, 8:00 AM to 5:00 PM
For updates to office hours, especially during storms or emergencies, please check our social media pages:
📷 Instagram: @PacificaInsurance
https://instagram.com/pacificainsurance
📘 Facebook: Pacifica Insurance Underwriters
https://facebook.com/pacificainsuranceunderwriters
📞 (670) 234-6267
✉️ piui@pacificains.com
📍 Joeten Center, Susupe
Our team will help guide you through the reporting process and coordinate submission to your insurance carrier.
We recommend contacting Pacifica Insurance first.
Our team can help guide the process, ensure forms are complete, assist with proper documentation, and coordinate submission to the insurance carrier to help avoid delays.
As soon as possible. Prompt reporting helps prevent delays and supports faster claim handling, especially after storms, typhoons, accidents, water damage, or theft.
No. Claim payment depends on your policy coverage, deductibles, exclusions, policy conditions, and the insurance carrier’s investigation.
Our role is to help support and guide you through the process.
Depending on the type of claim, Pacifica may assist with the initial review and documentation support and may partner with the insurance carrier to help coordinate inspections.
Claim decisions for larger losses and most commercial claims are usually made by the insurance carrier or their appointed adjuster.
Every claim is different. Timing depends on the type of loss, severity of damage, documentation provided, and the carrier’s investigation process.
Large catastrophe claims following typhoons may take longer due to claim volume.
A deductible is the amount you are responsible for paying before insurance coverage applies.
For example, if your deductible is $1,000 and the covered loss is $10,000, the carrier may pay $9,000.
In many cases, yes. However, the insurance carrier may require estimates, approvals, or documentation before repairs proceed.
We recommend checking with us first.
Unfortunately, claims cannot be filed for uninsured losses. However, this is the best time to review your insurance needs and protect your home, business, auto, and assets for future storms.
Pacifica can help you evaluate proper coverage moving forward.
Standard homeowner policies often do not cover flood damage. Flood coverage may require separate insurance depending on your location and carrier.
We can help review your policy and available options.
If you have Business Interruption coverage, your policy may help with lost income during repairs. Coverage depends on policy terms and the cause of loss.
Our team can help review your commercial policy.
Yes.
If your claim is being handled by the insurance carrier, Pacifica Insurance will help coordinate communication, follow up on claim status, and support you throughout the process.
You won’t be handling it alone—we work with you to help make the process smoother, clearer, and less stressful.
